Consumer Care Policy

Bronté is a Residential Care Home for older people. Here at Bronté we aim to provide a service with an atmosphere as homely as possible for all the residents at our home. We value all your suggestions for improvements. So if you have any comments or suggestions for improvement as a current customer or have links with people at Bronté you can contact us in the normal way or on this website via the contact page, or if you have any suggestions or improvements you think can be made to this site as a visitor, send an email to the webmaster using the link, Contact Webmaster

At Bronté Residential Care Home we believe that if you are not happy with the services we provide or if a resident is worried or concerned about any practices at Bronté, it is the residents duty to report the problem or worry to us by discussing it first with their key worker, they will try to find a suitable solution and if a solution cannot be found they can also seek help from their assigned care worker as they are responsible for acknowledging a complaint within 24 hours and responding to it within 7 days. But if neither of them can find a solution or a resident is not happy with the given solution they can contact the proprietors, Mr. Tim Murphy or Mrs. Cordelia Murphy and every effort will be made to find a solution that is acceptable to the resident as they are also responsible for acknowledging your complain within 24 hours and responding within 7 days.

However if the matter still is not resolved at Bronté a resident can contact,

The Care Quality Commission ,
South West Region
Citygate
Gallowgate. Newcastle upon Tyne. NE1 4PA
Telephone Number: 03000 616161
Fax Number: 03000 616172

Or ultimately reports can be made to this address,

Parliamentary Ombudsmen,
Queen Ann's Gate,
London, SW14 - 9BA
Telephone Number: 020 791 53210